Shipping policy

Shipping Policy — Takta [by Culturisk]

At Takta [by Culturisk], every item is custom-crafted to order. Below are the details regarding our production timelines, shipping methods, delivery times, and order tracking.

1. Order Processing & Production Time

  • Made-to-Order Processing: Because our wooden puzzles are custom-printed and assembled individually, orders take 2 to 3 business days to manufacture and process before being dispatched.

  • Order Modifications: Please ensure all shipping address details and customization information are correct at checkout. Once an order enters production, changes cannot be guaranteed.

2. Shipping Rates & Delivery Timelines

We deliver across India and internationally using reliable carrier partners such as BlueDart, Delhivery, Ekart, and India Post.

Domestic Shipping (India)

  • Standard / Express Shipping: Estimated delivery time is 2 to 5 business days after dispatch for most major pin codes.

  • Remote Pin Codes & India Post: For locations not serviced by standard express couriers, shipments are dispatched via India Post. Delivery for these areas typically takes 3 to 15 working days.

International Shipping

  • We offer international delivery to select destinations (including the USA).

  • Delivery timelines and shipping rates for international orders are calculated at checkout based on destination and package weight.

3. Cash on Delivery (COD)

  • Cash on Delivery is available for eligible domestic orders within India.

  • Please ensure exact cash is available or pay via digital payment links provided by the courier agent at the time of delivery.

4. Eco-Friendly & Secure Packaging

To protect your custom wooden puzzle from damage during transit, orders are securely packed in sturdy, eco-friendly 3-ply corrugated boxes.

5. Order Tracking

  • Once your order is dispatched, you will receive a shipping confirmation email/SMS containing your tracking link.

  • You can track the real-time status of your package directly through our order tracking page or via the link provided in your shipping notification.

6. Undelivered Shipments & Address Issues

  • Failed Delivery Attempts: Our courier partners will attempt delivery up to 3 times. Shipments may be returned to us (Return To Origin / RTO) if:

    • The address provided is incomplete or incorrect.

    • The recipient is unreachable or absent during delivery attempts.

    • Delivery is refused at the door.

  • Re-shipping: If a package is returned to us due to an incorrect address or failed contact attempts, re-shipping charges may apply.

7. Questions & Support

For any questions regarding your shipment, order status, or delivery updates, please contact us:

  • Email: [support@takta.in]
  • Operating Hours: [Mon–Fri, 10 AM – 6 PM IST]